Terms of Service
Please read these terms carefully before using our travel services.
Last updated: 25 December 2025
Welcome to Free Bird Travellers. These Terms of Service ("Terms") govern your use of our travel services, website, and any related services provided by Free Bird Travellers ("we," "us," or "our").
By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our services.
1. Acceptance of Terms
By accessing our website, contacting us for travel services, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
2. Description of Services
Free Bird Travellers provides personalized travel consultation and booking services, including but not limited to:
- Travel planning and consultation
- Flight, train, and bus bookings
- Hotel and accommodation bookings
- Tour packages (domestic and international)
- Visa assistance and travel documentation support
- Forex exchange guidance
- Transportation and cab services
- Customized travel itineraries
All services are provided on a consultation basis. We do not provide online booking platforms; all bookings are handled personally through direct communication.
3. Service Availability and Modifications
We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice. We do not guarantee that our services will be available at all times or that they will be uninterrupted or error-free.
We may change, update, or remove features of our services at our sole discretion. We are not liable to you or any third party for any modification, suspension, or discontinuation of our services.
4. Booking and Payment Terms
Booking Process: All bookings are subject to availability and confirmation. We will provide you with booking details, pricing, and terms before finalizing any travel arrangements.
Pricing: All prices are subject to change without notice until a booking is confirmed. Prices may vary based on travel dates, availability, and other factors. Final pricing will be communicated to you before booking confirmation.
Payment: Payment terms will be specified at the time of booking. We accept various payment methods as agreed upon. Full payment may be required before travel dates, depending on the service type.
Cancellation and Refunds: Cancellation and refund policies vary by service provider (airlines, hotels, etc.) and will be communicated to you at the time of booking. We will assist you with cancellation requests, but refunds are subject to the policies of third-party service providers.
5. Third-Party Services
Our services may involve third-party service providers, including airlines, hotels, transportation companies, and other travel service providers. We act as an intermediary and facilitator for these services.
Third-Party Terms: When you book services through us, you may be subject to the terms and conditions of third-party service providers. We are not responsible for the actions, policies, or services of third-party providers.
Liability: We are not liable for any loss, damage, injury, or inconvenience caused by third-party service providers. Any disputes with third-party providers should be addressed directly with them.
6. Travel Documents and Requirements
It is your responsibility to ensure you have all necessary travel documents, including:
- Valid passport and visas (where required)
- Travel insurance (recommended)
- Health certificates or vaccinations (if required)
- Any other documents required by your destination
While we may provide guidance on visa requirements and documentation, you are solely responsible for obtaining and maintaining all necessary travel documents. We are not liable for any issues arising from missing or invalid travel documents.
7. User Responsibilities
You agree to:
- Provide accurate and complete information when requesting our services
- Use our services only for lawful purposes
- Comply with all applicable laws and regulations
- Respect the rights of others and not engage in any harmful or illegal activities
- Maintain the confidentiality of any account information or credentials
- Notify us immediately of any unauthorized use of your information
8. Limitation of Liability
To the maximum extent permitted by law, Free Bird Travellers and its employees, agents, and representatives shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, revenue, or data
- Travel delays, cancellations, or disruptions
- Loss or damage to personal property
- Personal injury or illness during travel
- Any other damages arising from the use or inability to use our services
Our total liability for any claims arising from our services shall not exceed the amount you paid to us for the specific service in question.
9. Indemnification
You agree to indemnify, defend, and hold harmless Free Bird Travellers, its employees, agents, and representatives from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any rights of another party
- Any inaccurate or incomplete information provided by you
10. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Free Bird Travellers or its licensors and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.
11. Dispute Resolution
If you have any concerns or disputes regarding our services, please contact us first. We will make reasonable efforts to resolve any issues amicably.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on this page and updating the "Last updated" date.
Your continued use of our services after any changes to these Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, please discontinue use of our services.
13. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
14. Contact Information
If you have any questions about these Terms of Service, please contact us:
Free Bird Travellers
Email: contact@freebirdtravellers.com
Phone: +91 70032 35018
Business Hours: 9:00 AM - 8:00 PM (Monday to Saturday)
Address: 123 Travel Street, Mumbai, Maharashtra 400001, India
Questions About Our Terms?
If you have any questions or need clarification about our Terms of Service, we're here to help.
