Privacy Policy

Your privacy is important to us. Learn how we protect your personal information.

Last updated: 25 December 2025

At Free Bird Travellers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We collect information that you provide directly to us when you:

  • Contact us for travel inquiries or bookings
  • Fill out contact forms on our website
  • Subscribe to our newsletter or updates
  • Communicate with us via phone, email, or WhatsApp
  • Request quotes or travel planning assistance

The types of personal information we may collect include:

  • Contact Information: Name, email address, phone number, WhatsApp number
  • Travel Information: Destination preferences, travel dates, number of travelers, budget, special requirements
  • Communication Records: Records of correspondence, inquiries, and service requests
  • Payment Information: Billing details (processed securely through third-party payment processors)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our travel services
  • Process and manage your travel bookings and inquiries
  • Communicate with you about your travel plans, bookings, and service updates
  • Send you travel-related information, offers, and promotional materials (with your consent)
  • Respond to your questions, comments, and requests
  • Customize travel recommendations based on your preferences
  • Ensure the safety and security of our services
  • Comply with legal obligations and resolve disputes

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as airlines, hotels, transportation companies, and payment processors, solely for the purpose of fulfilling your travel bookings.
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • With Your Consent: We may share your information with your explicit consent or at your direction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using encryption technologies
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis
  • Secure storage of sensitive information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.

We may use third-party analytics services (such as Google Analytics) to collect and analyze usage data. These services may use cookies and similar technologies to track and report website traffic.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Free Bird Travellers

Email: contact@freebirdtravellers.com

Phone: +91 70032 35018

Address: 123 Travel Street, Mumbai, Maharashtra 400001, India

Have Questions About Privacy?

If you have any concerns or questions about how we handle your personal information, we're here to help.